MLS and lockboxes

Your MLS account and your lockbox key both belong to your local board or association, not to Coldwell Banker Real Estate Group. We cannot reset either one — but we can tell you exactly who can.

Locked out and showing a house in an hour? Skip to your board's number below and call them directly. Going through the helpdesk first only adds a step, because we have no access to MLS or lockbox accounts.

Who to call

Find the MLS you sign in to. If you are not sure, look at the address bar on your sign-in page — several of these run on Paragon and the screens look almost identical.

Wisconsin

MLS	Covers	Support
RANW MLS	Northeast Wisconsin — Fox Valley, Green Bay, Door County	920-707-9900 Mon–Fri 8.30am–5pm
Metro MLS	Southeast Wisconsin and the Milwaukee area	414-778-5400 Mon–Fri 8am–5pm, tech support from 7.30am. Chat available outside hours.
Central Wisconsin MLS	Central Wisconsin — Stevens Point, Wausau	715-693-6579 (MLS) 715-693-7325 (board office)

Illinois

MLS	Covers	Support
MRED — connectMLS	Northern Illinois, including Chicago and Rockford	630-955-2755 Mon–Fri 8am–6pm, Sat 9am–3pm, Sun and most holidays 10am–2pm
309MLS	Peoria area	309-688-8591 Mon–Fri 8am–4.30pm
Capital Area (SeeHouses)	Springfield area	217-698-7000
Champaign County AOR	Champaign and Rantoul	Board office 217-356-1389 The MLS itself is MRED, so for system problems call 630-955-2755

Indiana

MLS	Covers	Support
IRMLS	Northeast Indiana — Fort Wayne, Warsaw, Angola, South Bend, Elkhart	Your local board handles member support, Mon–Fri 9am–4.30pm. Outside those hours use the Paragon line, 877-657-4357.
NIRA	Northwest Indiana — Crown Point, Valparaiso, Michigan City	219-795-3600

Michigan

MLS	Covers	Support
MichRIC	Michigan	Paragon support, 877-657-4357 Mon–Fri 6am–8pm, Sat 9am–3pm, Sun 11am–3pm (Central)

The Paragon line covers several of these at once. RANW, Central Wisconsin, IRMLS and MichRIC all run on Paragon, and 877-657-4357 (877-MLS-HELP) reaches its support desk directly. It is the one to try when your board office is shut.

Resetting an MLS password

Use the Forgot password link on your own MLS sign-in page first — every system on this page has one, and it is faster than waiting for anyone to pick up. The Agent Dashboard links straight to each sign-in screen.

If the reset email does not arrive, check your spam folder, then call your board on the number above. The helpdesk cannot reset it and cannot see your account.

Lockboxes and the eKEY app

Lockbox access runs through the Supra eKEY app on your phone. There is no physical key fob any more — your phone is the key, opening the box over Bluetooth, and every access is logged.

Like your MLS login, the eKEY is issued by your board or association, not by us. So if it has expired, will not authorise, or has stopped opening boxes, your board is who to call — the same numbers as above.

Two things worth knowing before a showing:

The app needs to be able to reach the network to update. If your key is close to expiring and you have no signal, sort it out before you leave rather than in a driveway.
A dead phone is a dead key. Keep a charger in the car. This is the single most common reason an agent cannot get into a house.

What the helpdesk can help with

We cannot touch your MLS or lockbox account, but we can help with the things around them — getting the MLS to print properly, signing in on a new phone, and printing spec sheets from a showing. Call 920-993-4515 or open a ticket.