Contact the helpdesk

We support the agents and staff of Coldwell Banker Real Estate Group. Call, and if we cannot pick up, leave a message with your name and a number.

Emailing the helpdesk opens a ticket automatically, so you do not need to do both. The form is there when you would rather see the request written down, or want to attach a screenshot — which is usually worth doing.

What to have ready

It saves a call back if you know:

• which office you are in
• whether it is affecting only you or everyone
• what changed just before it stopped working
• the make and model, for a copier or printer problem

What we can help with

Computers, phones and tablets, your @coldwellhomes.com forwarding address, office copiers and printing, our own systems, and getting you into the tools on the Agent Dashboard.

What we cannot help with

• MLS accounts, lockboxes and eKEY. These belong to your local board or association. MLS and lockboxes has the number for every board we work with, so you are not hunting for it while a showing is waiting.
• Other Coldwell Banker offices. We are an independently owned franchise and support our own agents only. We have no access to other offices' systems and cannot reset accounts or look up listings for them. Your own broker or office administrator can point you at the right support desk.
• Your personal Google account. We no longer issue company Google Workspace accounts, so your Gmail, Drive and Calendar are your own — Google support them, not us. We can still help you get Send As working for your @coldwellhomes.com address.
• Personal devices unrelated to work, though we will always try to point you in a sensible direction.